Shipping policy

Last updated: July 23, 2026

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Shipping policy (key points)

- Orders are manufactured and dispatched within

2–5 business days after payment is confirmed.

• Delivery times are in addition to this processing time - they are not the same thing.
• Standard shipping rates apply based on your location.
• Standard shipping: 5-10 business days (UK) / 10-25 business days (International).
• If your order contains multiple items, they may arrive separately from different fulfilment centres.
• International orders may be subject to customs duties - these are your responsibility unless DDP is shown at checkout.
• You'll receive a tracking link by email once your order is dispatched.
• Problems with your order? Email support@sloaf.shop and we'll sort it out.

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1. Overview

This Shipping Policy applies to all orders placed through the Sloaf website (the "Services"). Sloaf is a trading name of Saothar Limited (Company Number: SC529242, VAT Number: 235996070), whose registered office is at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, Scotland.

We use Printful as our fulfilment partner to process, manufacture, and ship your orders. Printful operates a network of fulfilment centres and may ship your order from within the UK, Europe, or other locations depending on product availability and your delivery address.

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2. Order processing (fulfilment) time

All orders are processed and fulfilled within 2–5 business days after your order is placed and payment has been confirmed.

Please note:

• This processing time is the time required to manufacture your custom product (e.g., printing, embroidery, or assembly) before it is handed to the shipping carrier.
• This processing time is separate from and in addition to the shipping/delivery time.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Split Shipments

If your order contains multiple products, they may be shipped separately from different fulfilment centres. Where this happens, you will receive separate tracking information for each shipment and may receive your items on different dates.

"Business days" means Monday to Friday, excluding public holidays in the United Kingdom and the destination country.

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3. Shipping costs

We offer flat rate shipping, displayed clearly at checkout before you complete your purchase.

Available Shipping Methods:

We offer the following shipping options, which may vary depending on your location:

Shipping costs and available methods are displayed clearly at checkout before you complete your purchase.

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4. Estimated delivery times

Delivery times are estimates only and begin after the order has been fulfilled and dispatched. Actual delivery times may vary due to factors outside our control, including shipping carrier performance, customs processing, adverse weather conditions, and peak seasonal volumes.

Please note that these are estimates provided by Printful and may change without notice.

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5. International shipping, customs, and duties

For orders shipped outside the United Kingdom:

• Customs Duties and Import Taxes: You may be subject to customs duties, import taxes, and other fees imposed by your local customs authority. These charges are not included in the shipping cost and are your sole responsibility.
• Customs Delays: We are not responsible for any delays caused by customs processing, inspections, or clearance procedures in your country.
• Customs Declaration: All international shipments are declared with the correct value of the goods as required by law. We recommend that you check with your local customs office for information on applicable duties and taxes before placing your order.

For EU Customers:

Printful offers Delivery Duty Paid (DDP) shipping to many EU countries, meaning all applicable duties and taxes are included in the shipping cost at checkout. Where DDP is not available, delivery will be Delivery Duty Unpaid (DDU), and you will be responsible for any customs charges upon delivery. This will be clearly indicated at checkout.

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6. Tracking and order updates

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• A tracking number.
• A link to track your package with the relevant shipping carrier.

You can track your order at any time by logging into your account on our website or by using the tracking link provided in your shipping confirmation email.

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7. Delivery issues

Delays:
We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, adverse weather, or other events outside our reasonable control. All delivery times are estimates only.

Incorrect Delivery Addresses:
If an order is returned to us because an incorrect or incomplete delivery address was provided, additional shipping charges may apply if you request that the order be resent. Any refund will be handled in accordance with Section 12 of our Refund Policy (Undeliverable or Refused Deliveries).

Refused or Uncollected Deliveries:
If you refuse delivery of an order that is not faulty, or fail to collect an order that is returned to us, we may either resend the order (additional shipping charges may apply) or issue a refund in accordance with our Refund Policy. Where permitted by law, any refund may be reduced by any shipping, return shipping, customs charges, fulfilment fees, or other reasonable costs incurred as a result of the refused or uncollected delivery.

Lost or Damaged Items:
If your order arrives damaged or appears to be lost in transit, please contact us immediately at support@sloaf.shop. We will investigate and resolve the issue in accordance with our Refunds Policy, including the 30-day reporting window required by our fulfilment partner's claims process. Please refer to Section 4 (Damages, Faulty, and Incorrect Items) and Section 10 (Risk of Loss and Title) of our Refunds Policy for full details.

Important:

• For damaged items, please provide photographs of the damaged product and packaging to assist with any claim.
• For lost items, we will initiate a trace with the shipping carrier. This process may take several business days.
• We will replace or refund lost or damaged items in accordance with our Refund Policy and applicable consumer law.

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8. Risk of loss and title

Under UK law:

• Risk of loss or damage to the goods passes to you when the goods are delivered to you (or a person you nominate).

This means we are responsible for the goods while they are in transit, and we will bear the risk of loss or damage until they are successfully delivered to you.

If your order is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate with our fulfilment partner and arrange a replacement or refund.

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9. Right to cancel (consumer contracts regulations)

If you are a consumer in the United Kingdom or, where applicable, the European Union, you may have statutory rights to cancel eligible purchases within the applicable cooling-off period.

If you exercise your statutory right to cancel, you will normally be responsible for the cost of returning the goods unless the goods are faulty or we have agreed otherwise.

Please refer to our Refund Policy for full details of your statutory cancellation rights, including eligibility, applicable time limits, how to exercise your right to cancel, and how refunds are processed.

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10. Contact us

If you have any questions about this Shipping Policy, or if you wish to initiate a return, please contact us:

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